FAQ
How long will it take to receive my order?
Our current processing time is: 6-15 days (including weekends). Made-to-order items are crafted after your order is placed, and may take an additional 2-7 days. Feel free to send us a message vis email or DM to inquire about a rush order!
Shipping times vary depending on your location and may be delayed due to reasons outside our control.
Current shipping time approximations can be found in our Store Policies page.
What is rhodium?
Rhodium is a very shiny, silver-coloured metal that is highly resistant to tarnishing. We selected rhodium-plating as an alternative to silver-plating as it tends to last much longer. You can read more about all our materials here!
What do the proceeds go towards?
Each year, we run several sales where 100% of the proceeds are donated to a certain organization. Some of the organizations we've donated to in the past include:
- BC Cancer Foundation
- QMUNITY
- Black Legal Action Centre
The remaining proceeds support my mom's recovery from cancer + my family. :')
Do you offer local pickup?
We are currently offering local pickup at The Storehouse on Main Street in Vancouver, BC (4332 Main St). If you would like to pickup your order, please select the local pickup option at checkout. We will reach out via email once your order is ready for pickup. Please note that local pickup orders are still subject to our regular processing times; it will take up to 5-10 days in addition to our regular processing times for your order to be dropped off in most cases!
Local pickup is also available at our pop-up events - keep an eye out for pre-order announcements on our Instagram!
What are Herkimer Diamonds?
Herkimer Diamonds are double-terminated quartz crystals that have a diamond-like geometrical shape allowing them to catch and reflect light beautifully. Unlike real diamonds, Herkimer Diamonds are mined above ground, making them more ethical and sustainable than mined diamonds.
Do you offer refunds and exchanges?
As a very small business, we are currently unable to offer returns or exchanges. However, if you experience any issues with your order, please don't hesitate to let us know! :)
Are taxes and shipping included in the prices?
Tax and shipping are additional, and calculated at checkout. However, we do offer free tracked shipping over $110!
Do you take custom orders?
We try our best to fulfill custom orders! To inquire about a custom, please DM us on Instagram (@madebymieuon). We are unable to fulfill customization requests left in 'order notes' at checkout without a prior Instagram DM.
Common Custom Requests:
- Changing the length of an item (e.g. custom waist chain sizing)
- Adding additional extension to an item
- Changing the type of pearl used
- Making matching pieces