FAQ

How long will it take to receive my order?

Our current processing time is: 2-12 days (including weekends). Made-to-order items are crafted after your order is placed, and may take an additional 2-5 days. 

Shipping times vary depending on your location and may be delayed by COVID-19 and weather.

Current shipping time approximations can be found in our Store Policies page. 

 

What is rhodium?

Rhodium is a very shiny, silver-coloured metal that is highly resistant to tarnishing. We selected rhodium-plating as an alternative to silver-plating as it tends to last much longer. You can read more about all our materials here!

 

What do the proceeds go towards?

Each year, we run several sales where 100% of the proceeds are donated to a certain organization. Some of the organizations we've donated to in the past include:

- BC Cancer Foundation

- QMUNITY

- Black Legal Action Centre

The remaining proceeds support my mom's recovery from cancer. :)

 

Do you offer local pickup?

We are currently offering local pickup at the University of British Columbia campus in Vancouver, BC. If you would like to pickup your order, please select the local pickup option at checkout, and DM us on Instagram (@madebymieuon) ASAP, up to 48 hours after placing your order. We will then provide more details about pickup information and available time slots. Please note that if we do not hear from you within 48 hours, your order will most likely be shipped (untracked) to your provided mailing address, and your $5 pickup deposit (i.e. the shipping cost) will not be refunded.

If you have a pickup scheduled and are no longer able to make the time, please let us know at least 2 hours in advance to reschedule!

Local pickup is also available at our pop-up events!

 

What are Herkimer Diamonds?

Herkimer Diamonds are double-terminated quartz crystals that have a diamond-like geometrical shape allowing them to catch and reflect light beautifully. Unlike real diamonds, Herkimer Diamonds are mined above ground, making them more ethical and sustainable than mined diamonds.

 

Do you offer refunds and exchanges?

As a very small business, we are currently unable to offer returns or exchanges. However, if you experience any issues with your order, please don't hesitate to let us know! :) 

 

Are taxes and shipping included in the prices?

Tax and shipping are additional, and calculated at checkout. However, we do offer free tracked shipping over $100!

 

Do you take custom orders?

We try our best to fulfill custom orders! To inquire about a custom, please DM us on Instagram (@madebymieuon). We are unable to fulfill customization requests left in 'order notes' at checkout without a prior Instagram DM. 

Common Custom Requests:

- Changing the length of an item

- Adding additional extension to an item

- Making a matching chain bracelet